Responsible gambling

We want you to enjoy your time with Rockstar Casino without harm. Gambling should be fun, controlled and affordable. If you feel your play is becoming stressful, expensive, or interfering with daily life, there are practical steps you can take right now. The sections below describe tools, warning signs, and clear actions you can use to stay in control or to get help.

Tools to Help You Play Responsibly

Rockstar Casino offers a range of practical controls that help you manage how, when and how much you play. These tools are simple to activate and can be adjusted when you need them.

Deposit limits — set a daily, weekly or monthly maximum for how much you add to your account.
Bet and loss limits — limit the size of individual bets or total losses over a chosen period.
Session reminders — receive prompts after a predefined session length so you can reassess play time.
Time-outs — take a short, temporary break (for example 24 hours to 6 months) without closing your account.
Self-exclusion — choose a longer-term block (months to years) that prevents you from logging in or creating a new account.
Reality checks and activity summaries — ask for regular reports of your deposits, losses and play time to keep track of behaviour.
Payment method controls — remove or restrict saved cards and e-wallets to reduce impulse deposits.

Recognising Warning Signs

Early recognition helps prevent harm. If several of these apply to you, consider using the tools above or seeking support.

Feeling anxious, guilty or secretive about gambling
Chasing losses or increasing stakes to try to win back money
Missing work, family time or other responsibilities because of gambling
Borrowing money, selling belongings or using savings to gamble
Unable to stick to limits you set for yourself
Relying on gambling as your main way to relieve stress or escape problems

Setting Limits on Your Account

Limits are the most effective first step. They reduce harm while allowing you to keep control.

How to set limits:

Open your account settings and choose the “Responsible Play” or “Limits” area.
Select deposit, bet or loss limits and choose the period (daily, weekly, monthly).
Confirm and save your settings; some decreases take effect immediately, while increases may have a waiting period for protection.
Keep proof of your chosen limits and check activity reports regularly to ensure they work for you.

Self-Exclusion and Taking a Break

When limits are not enough, a break can help reset habits and reduce pressure. Self-exclusion is a firm and effective option.

Time-out — short breaks that let you step away but keep your account active for later use.
Temporary self-exclusion — blocks your access for a minimum period; you cannot log in while excluded.
Permanent self-exclusion — long-term or indefinite exclusion; reactivation is subject to a strict review process and cooling-off period.
To request self-exclusion or a time-out, contact customer support through the official support channels in your account. We will confirm the steps and apply your choice promptly.

Help and Support Options

Reaching out for help is a strong and positive step. Below are ways to get support depending on how much help you need.

Immediate emotional support — speak with a trusted friend or family member about your concerns.
Customer support — if you want to set limits, self-exclude, or ask about account closure, contact our support team through the official in‑account channels.
Professional help — if gambling is causing financial, emotional or relationship problems, consider counselling from a trained professional.
National support (for players in Australia) — if you are in Australia, national services are available: phone 1800 858 858 for confidential support and referral to local services, or access national online counselling and information resources.

Financial Safety and Managing Money

Practical money steps reduce risk and help you keep gambling as entertainment rather than a financial problem.

Only gamble with money you can afford to lose. Treat gambling like any other discretionary expense.
Keep gambling funds separate from bills, rent and savings. Use a budgeting tool to track essential spending first.
Consider removing stored payment methods from your account and ask your bank about card-blocking or gambling-blocking tools.
Set small, achievable deposit and spending limits and review them regularly with an honest log of activity.
If gambling has caused debt, seek financial advice early from a qualified debt counsellor or financial advisor.

What You Can Expect from Us

We are committed to supporting safe play and will act quickly when you ask for help.

We will provide clear, accessible tools to set limits, take time-outs and self-exclude.
Customer support will treat requests for help with respect, confidentiality and without judgement.
When you ask for account restrictions, we will apply them promptly and explain how they work.
We may require identity verification when applying certain protections to keep both you and the account secure.
We encourage regular review of your play and will provide activity summaries on request to help you stay informed.

If you are worried about your gambling or someone you care about, please use the tools above and reach out for support. Small steps—setting a limit, taking a break, or talking to someone—can make a big difference.